All-Pro Auto Transport
877-222-6100

Car Shipping Guide

  1. Can I pack things in my car?
  2. What about insurance coverage?
  3. What if the car is damaged?
  4. Do you come to my door?
  5. Can I drop my car off at a terminal? Is it cheaper?
  6. What if I am not home when you are picking up/delivering?
  7. What if my vehicle is inoperable?
  8. Will my vehicle be driven?
  9. How do I prepare my vehicle?
  10. What type of Transporter will my vehicle be shipped on?

1. Can I pack things in my car?

It is not advisable to leave items in your vehicle, especially items of high value. However, no one will object to some personal items such as clothes, blankets and bedding as long as it is confined to the trunk. The rule of thumb is to keep it under 100 lbs. This is important because excessive weight could cause damage to your car and the driver could end up with a fine. Also, remember - if the truck gets held up due to bad weather and you have important items for work or such - it would be a good idea to not leave them in the car.

2. What about insurance coverage?

The car is fully insured for the replacement value of the vehicle by our carrier. All trucks are required to maintain general liability, auto liability, physical damage and cargo insurance coverage. As part of our service, we keep the certificate of liability insurance on file to insure the protection of your vehicle.

3. What if the car is damaged?

The car is fully insured for the replacement value of the vehicle by our carrier. All trucks are required to maintain general liability, auto liability, physical damage and cargo insurance coverage. As part of our service, we keep the certificate of liability insurance on file to insure the protection of your vehicle.

4. Do you come to my door?

We try our best. But sometimes it is necessary to meet the truck at a prearranged location such as a parking lot. Low hanging branches, weight restrictions, local laws and no way out may require an alternative meeting place. The driver and/or his dispatcher will call you ahead of time to make these arrangements.

5. Can I drop my car off at a terminal? Is it cheaper?

No. And unless you are willing to allow you car to sit at a terminal until an entire truck load can be routed to your destination terminal – it is NOT cheaper. A terminal drop off fee, (usually 25.00 minimum) and possible storage fees may apply. And you lose total control of when your vehicle actually ships.

6. What if I am not home when you are picking up/delivering?

When picking up at origin, a shipper’s agent (friend, relative, etc) must be present to sign the BOL (Bill of Lading) upon pick up. If you are unable to entrust the responsibility of your vehicle to someone else, it may be worthwhile to incur the additional expense to use the nearest storage facility. When delivering, if you or your agent cannot be contacted or are unavailable to receive the vehicle, it will be taken to the nearest storage facility. The nearest storage facility could be several miles away – in which case you will have to either pick it up or pay to have it transported to your exact location.

7. What if my vehicle is inoperable?

The vehicle must run, roll, brake and steer at the time of pick up and while in the custody of the Carrier. Otherwise, it is considered an inoperable vehicle and additional fees will apply. Inoperable vehicles usually cause considerably more physical labor and require more time to load therefore causing logistical delays. In order to transport inoperable vehicles, it is best to arrange a specific Carrier with the necessary equipment and labor to accommodate the load. More importantly, it is advisable to repair the vehicle before shipping to insure it does run, roll, brake and steer before the Carrier arrives to avoid additional charges.

 

8. Will my vehicle be driven?

We do not offer a “drive-away-service” however the vehicle will be driven at both origin/destination for loading/unloading to and from the Carrier. At times, the driver may have to drive your vehicle to a designated point for pick up and/or delivery depending on the circumstances of local restrictions and/or accessibility of the Carrier. Remember to record the odometer mileage at both origin and destination. Any discrepancies should be noted and signed by the driver.

9. How do I prepare my vehicle?

We will send you more condensed “pre-ship checklist” to remind you of the following information however the better you prepare– the better we may serve you.

10. What type of Auto Transporter will my vehicle be shipped on?

Most of the time, your vehicle will be transported on an OPEN car hauler that may fit 8-10 cars. These are the types of trailers used to transport new cars to automotive dealerships. The trucks are much larger than cargo moving vans or semi trailers. They are only allowed 80,000 lbs weight limit including truck, trailer and cargo by DOT regulations. So it is important to note that average car weight of (2,500) lbs (not including SUV’s) combined with the average weight of the truck/trailer (45,000) lbs is almost always at capacity. Therefore personal items that add additional weight should never be left in your vehicle.
An ENCLOSED Carrier is quite different and always much safer and usually more costly. An enclosed hauler may only fit 4-6 cars depending height/length and is also much larger than moving vans and semi trailers. They are equipped with a hydraulic lift gate for ease of loading/unloading. The vehicle is held in place by a nylon wheel strap (soft-tie down) while transported on air-ride suspension trailers to cushion the ride through rough roads. Keep in mind because of the height of these trucks, and lack of maneuverability, they may not travel onto rural streets or areas that may have low hanging streets or low clearance bridges. It may be possible for you to meet the driver at a designated place or utilize a local service with a flat-bed to reach your exact location for pick-up or drop-off.